Service orders
From intake to delivery with status your team actually follows.
- Order intake and assignment
- Labor and time tracking
- Customer communication log
Service operations
Service work that costs what it should.
In most service businesses, the invoice never matches what actually happened — parts, hours, and tools quietly vanish. Redfox ties every job to the material that left the shelf and the time the team logged, so cost and price stay honest.
Order to invoice
Material requests
Job costing
The workflow
One thread from intake to handover.
A service job is a sequence of real steps. Redfox records each one — so nothing is reconstructed after the fact.
- 01
Intake
Record the customer, the vehicle or equipment, and what the job involves.
- 02
Inspection & quote
List labor and parts, check stock, and agree a price before work starts.
- 03
Material requests
Pull the parts you need through a request that reserves stock and records what left the shelf.
- 04
Work & usage
Track actual labor time and materials used against the estimate.
- 05
Cost & invoice
The invoice is built from real usage — so cost and price stay honest.
- 06
Handover & follow-up
Deliver the job, record the outcome, and keep the customer history for the next visit.
app.redfox-et.com/service/orders
Service orders
14 open · 3 awaiting parts
Brake system — Hilux
SO-118
Br 25,200In progress
Clutch — Prado 150
SO-117
Br 41,800Awaiting parts
AC service — Corolla
SO-116
Br 8,400Ready
Importtoday
Landed cost review
Shipment SH-2201 cleared customs with extra charges of Br 84,200 to allocate.
Stocktoday
Reorder suggested
Fast-moving item 12x4 brake pad below 12-day coverage. 240 units suggested.
Where it leaks
Service businesses don't lose customers. They lose margin.
The work gets done and the customer is happy. But parts, hours, and tools were never recorded — so the price never recovered what the job actually cost.
“The invoice said 6,000. The job probably cost 9,000. We just couldn't prove it either way.”
Parts disappear into jobs
Parts are taken from the shelf and never tied to an order — stock says one thing, the floor another.
Labor is a guess
The hours spent never make it into the invoice, so the job looks cheaper than it is.
Tools get lost
No record of which tool went where, or when it was last maintained.
Cost and price drift apart
Quotes are made before the real usage is known — and nobody reconciles the difference.
Everything inside
The service module, end to end.
Repair and service work that costs what it should — labor, parts, and tools accounted for.
Material requests
Parts pulled from stock for a job — requested, approved, issued.
- Request-to-issue workflow
- Stock reservation
- Approval control
Usage & costing
Know the real cost of every job, not just the parts on paper.
- Parts + labor + overhead costing
- Cost-to-invoice comparison
- Job profitability view
Service tools
Tools and equipment tracked, assigned, and maintained.
- Tool inventory and assignment
- Maintenance schedule
- Condition notes
Service catalog
Standard services with standard labor times and prices.
- Service definitions
- Default pricing
- Used in order entry
Assets & maintenance
Company assets that stay productive instead of quietly failing.
- Asset register
- Maintenance scheduling
- Cost-per-asset history
Connections
Service is where stock, labor, and money meet.
A service job consumes inventory, adds labor cost, and produces an invoice — all from one thread. That is why service in Redfox never feels like a separate system.
Material requests reserve stock
Request, approve, issue — the shelf moves with the job, not after it.
Usage becomes the invoice
Costing is built from actual parts and hours, so price and cost stay connected.
Tools and assets stay accounted
Assignment and maintenance history keep equipment from quietly disappearing.
Customer history carries over
The next visit starts with the last job — vehicle, parts, and outcomes.
Service → Stock
Requests reserve & issue parts
Service → Finance
Invoices and job cost basis
Service → Reports
Service & efficiency reporting
Service → Intelligence
Cost-overrun & reorder signals
Common questions
What Redfox is — and what it does.
Still have a question?
Read the full module guide or talk to the team — we are happy to walk through how Redfox would fit your workflows.
Does Redfox track service orders?
Yes — from intake to delivery: order intake and assignment, labor and time tracking, and a customer communication log on one thread.
How are parts and labor tracked per job?
Material requests pull parts from stock with approval, and actual labor hours are tracked against the estimate — so the invoice is built from real usage, and cost stays honest.
Can service request parts from stock?
Yes — a request-to-issue workflow reserves stock and records what left the shelf, with approval control.
How is job costing handled?
Parts plus labor plus overhead are costed per job, compared to the invoice, and rolled into job profitability views.
Does Redfox track tools and assets?
Yes — tool inventory with assignment and maintenance schedules, plus a company asset register with cost-per-asset history.
Walk a real job through the demo.
Bring a recent service order — parts, hours, and the invoice you actually issued. See where Redfox would have caught the difference.
Built by Techwise Trading PLC · Ethiopia